Account and data control
Request TenkiPay account deletion
Customer account deletion can be started in the TenkiPay mobile app or through our support team. We verify identity before closing a regulated financial account.
Request in the customer app
- 1. Sign in and open Account.
- 2. Choose Privacy and legal.
- 3. Select Request account deletion, review the notice, and submit.
Request through the web
Email support from an address you control and include your registered phone number or email. Never send your password, PIN, one-time code, or full identity document by email.
Email account supportsupport@tenkipay.com
What happens next
- • We acknowledge and review requests within 30 days.
- • Eligible profile data is deleted after identity, balance, dispute, and account checks.
- • Transaction, KYC, fraud, dispute, tax, and regulatory records may be retained where required by law.
- • We confirm the outcome using a verified contact channel.